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✦ Chat + WhatsApp + Telegram + AI voice calls

Every customer conversation, in one inbox

Website widget, WhatsApp and Telegram in one dashboard — with a bot that both writes and talks live with your customers.

Start free ← See live demo
No credit card required Set up in under 5 minutes Free plan forever

For every business that takes its customers seriously

Online storesFinance & exchangesEducation & consultingStartups & SaaSTravel & bookingClinics & health
Unified inbox

All channels in one list, the whole team at one desk

Widget, WhatsApp and Telegram messages land in one inbox; hand off to a colleague, leave internal notes and never lose a message with full‑text search.

  • Auto‑assign to the least‑busy agent
  • Labels, priority and snooze
  • Canned replies for common questions
WhatsApp · Hi, do you have model 240 in stock?New
Telegram · Can you resend the payment link?Replying
Website · How many days for shipping to other cities?Assigned
Website · I want to track my orderQueued
AI

A bot that actually answers your customers

Chatineh’s bot answers from your own business knowledge, not guesswork. Whenever it is unsure or the customer asks, the chat reaches a human with a short summary.

  • Automatic answers based on your site content and knowledge base
  • Customer sentiment analysis with alerts on tense chats
  • Automatic quality scoring of agent replies
  • Automatic conversation summary on handoff
  • Reply suggestions, text rewriting and live translation
I want to return my order
🤖 AISure. Returns are possible up to 7 days after delivery; please send your order number.
I’d rather talk to an agent
↪ Auto handoffI’ve connected you to my colleague — a summary was sent to them.
Automation & reports

Repetitive work to the bot, decisions to you

Proactive invites by page, closing idle chats and auto‑tagging; plus reports on response time, agent performance and CSAT.

  • No‑code automation rules
  • Accurate daily and monthly reports
  • Conversation sentiment analysis
4 channelsWebsite, WhatsApp, Telegram & email
24/7Automatic answers with AI
< 5 minSetup time on any website
Full RTL/LTRBilingual, right‑to‑left ready
Features

Everything you need for professional support

From live chat to management reports — without stitching separate tools together.

Unified inbox

Website, WhatsApp and Telegram messages in one list. Assign chats, add labels, internal notes and full‑text search.

AI bot

The bot answers from your own knowledge base and hands off to a human agent with an automatic summary whenever needed.

Automation & canned replies

Proactive chat invites by page, saved replies, auto‑tagging and closing idle conversations.

Live visitors

See which page each visitor is on, what they are typing, and start the chat before they even ask.

Professional reports

First response time, resolution rate, agent performance, CSAT and conversation sentiment.

Fully customizable widget

Set color, text, position, avatar and language; higher plans remove the copyright too.

Channels

Customers write from anywhere, you reply in one place

No more jumping between apps — everything in a single dashboard.

Website widget

One line of code, on any site — WordPress, e‑commerce or custom.

WhatsApp

Connect your business WhatsApp number and reply from the same dashboard.

Telegram

Telegram bot or personal account — both are supported.

Bale

Connect your Bale messenger bot and answer Bale chats from the same dashboard.

Email & form

When no one is online, visitor emails and messages are collected.

New in Chatineh

Your customer talks live with your AI

A call button inside the widget; the customer clicks, asks, and hears the answer instantly in a natural voice.

Activate free ← Try the demo
  • Real‑time conversationVoice to voice, no typing delay — like calling a real agent.
  • Your own knowledgeThe same bot knowledge base; answers only from your official information.
  • Handoff to a humanWhenever needed, the chat reaches a human expert with a summary.
  • One click to enableTurn it on from the bot builder; no coding or extra infrastructure.
Available on all plans; each call’s cost is deducted transparently from your credit.
Quick start

Ready in three steps

Sign up & create a workspace

Create a free account; your workspace and first inbox are ready instantly.

Install the widget or connect channels

Add one line of code, or connect WhatsApp and Telegram in a few clicks.

Start responding

Conversations gather in one inbox; the AI bot is beside your team around the clock.

All features

Everything Chatineh gives you — no ambiguity

The full, categorized and transparent list of everything in the system.

Chat & teamwork

  • Unified multi‑channel inbox
  • Automatic and manual chat assignment
  • Agents, teams and access roles
  • Internal notes between colleagues
  • Chat and contact labels
  • Full‑text search in messages
  • Canned replies and shortcuts
  • Priority, snooze and full contact history
  • Send files, images and voice messages
  • Email a conversation transcript

Widget & channels

  • Persian and multilingual widget
  • Classic and modern themes
  • Connect WhatsApp via QR scan
  • Telegram bot and personal account
  • Pre‑chat form + SMS verification
  • Offline form for after hours
  • Proactive chat invites by page
  • Business hours and online/offline status
  • Restrict allowed widget domains
  • Ready‑made WordPress plugin

Artificial intelligence

  • Bot answering from your knowledge base
  • Live AI voice calls for customers
  • Smart handoff to a human agent
  • Automatic conversation summary on handoff
  • Reply suggestions for agents
  • Real‑time spelling & grammar fixing
  • Customer sentiment analysis
  • Reply quality scoring (QA)
  • Live two‑way conversation translation
  • Voice reply to voice messages

Management, billing & reports

  • Team and agent performance reports
  • Customer satisfaction survey (CSAT)
  • Live visitors and live page view
  • Automation and rules (close, label…)
  • Event webhooks + scheduled export
  • Transparent AI token usage report
  • Online purchase of plans & credit (ZarinPal & Zibal)
  • Full mobile app API + push notifications
  • Bilingual panel and light/dark theme
  • Jalali date across all sections
Pricing

Start with the free plan

Upgrade whenever you grow — no contracts, no hidden fees.

پلن رایگان
For small businesses
Free
  • 50 new chats / month
  • 10 inbox
  • 5 agents
  • 2 teams
  • 1 Telegram bot
  • Unlimited Bale bot
  • 1 Telegram account
  • No WhatsApp account
  • 2,000 AI tokens / month
  • Customer sentiment analysis
  • Reply quality scoring
  • Automatic handoff summary
  • With Chatineh copyright
Start free
Basic
New business
$15 / mo
  • 500 new chats / month
  • Unlimited inbox
  • 20 agents
  • 5 teams
  • 5 Telegram bot
  • Unlimited Bale bot
  • 5 Telegram account
  • No WhatsApp account
  • 15,000 AI tokens / month
  • Customer sentiment analysis
  • Reply quality scoring
  • Automatic handoff summary
  • With Chatineh copyright
Choose this plan
Growth
Great for small businesses
$49 / mo
  • 2,000 new chats / month
  • Unlimited inbox
  • Unlimited agents
  • Unlimited teams
  • 15 Telegram bot
  • Unlimited Bale bot
  • 10 Telegram account
  • 5 WhatsApp account
  • 500,000 AI tokens / month
  • Customer sentiment analysis
  • Reply quality scoring
  • Automatic handoff summary
  • Remove copyright from the chat window
Choose this plan
Pro
Great for large businesses
$99 / mo
  • 15,000 new chats / month
  • Unlimited inbox
  • Unlimited agents
  • Unlimited teams
  • Unlimited Telegram bot
  • Unlimited Bale bot
  • 25 Telegram account
  • 10 WhatsApp account
  • 1,000,000 AI tokens / month
  • Customer sentiment analysis
  • Reply quality scoring
  • Automatic handoff summary
  • Remove copyright from the chat window
Choose this plan
اتصال به CRM
مناسب کسب و کار های بزرگ و سازمان ها
$250 / mo
  • Unlimited new chats / month
  • Unlimited inbox
  • Unlimited agents
  • Unlimited teams
  • Unlimited Telegram bot
  • Unlimited Bale bot
  • 30 Telegram account
  • 30 WhatsApp account
  • 1,500,000 AI tokens / month
  • Customer sentiment analysis
  • Reply quality scoring
  • Automatic handoff summary
  • Remove copyright from the chat window
Choose this plan
FAQ

Frequently asked questions

How long does setup take?

Under five minutes. After signing up you get a short code snippet to place on your site; there is a ready‑made WordPress plugin too.

Is there a free version?

Yes. The free plan is enough to start a small business and needs no credit card. Upgrade whenever you need more.

How do WhatsApp and Telegram connect?

Telegram connects via a bot or personal account, WhatsApp via a QR scan. Messages from both appear in the same site inbox.

Where does the AI bot answer from?

From your knowledge base: add text, files or your site page URLs. The bot answers only from this data and hands off if unsure.

How do live AI voice calls work?

A call button appears in the widget; the customer clicks, talks live with the assistant and hears the answer in a natural voice.

Where is conversation data stored?

On your server or ours in Iran; all traffic is encrypted and access is limited to your workspace members.

Can multiple agents work at once?

Yes. Define agents and teams, split chats between them and coordinate with internal notes. Agent count depends on your plan.

Start your first conversation today

Create it free, put it on your site in minutes and see the difference.

Create a free account